Manually Uninstall/Remove X1

Here are the steps to perform a detailed uninstall/reinstall of X1.

Please Note: The steps differ depending on your operating system (XP vs. Vista/Windows 7). 


VISTA/Windows 7 Users: 

 

1. Close Email and X1 using File > Exit (verify that the X1.exe process is stopped via Task Manager) 

_41__File_Exit.png

 

2. Uninstall X1 using Control Panel > Programs and Features - if prompted to save your current settings/preferences, respond "No" 

 

3. Delete these folders from your system (some of these folders may not exist):

  • C:\Program Files\X1
  • C:\Program Files\Stellant
  • C:\x1supportfiles
  • C:\Users\<username>\AppData\Local\Findwell
  • C:\Users\<username>\AppData\Local\X1 Desktop Search
  • C:\Users\<username>\AppData\Local\Temp\X1
  • (**If you do not see the AppData folder, then from Windows Explorer, press and hold the ALT key and click on Tools > Folder Options > View and make sure that "Show hidden files and folders" is selected**)


4. Download and run the following ZIP file to remove the X1 registry keys from your system: http://www.x1.com/cs/x1_killreg.zip


5. Download X1 by logging into your X1 support portal, http://www.x1.com/support/portal/, account and clicking on the appropriate "Upgrade" link  

    located in the lower, left-hand corner 

6. (For paid/registered users) After installing X1, you will want to register the product to turn off the trial mode if you did not already do so using  

    the installation wizard. To enter the registration code, open X1 and go to Help > Register Product. Enter your code and click "Register".

 

Please note: You must have admin rights on your computer to register X1.

_________________________________________________________________________________________________________

XP Users:


1. Close all open programs including Email and X1 using File > Exit (verify that the X1.exe process is stopped via Task Manager) 

_41__File_Exit.png



2. (If possible) Uninstall X1 using Control Panel > Add or Remove Programs - if prompted to save your current settings/preferences, respond    

    "No" 


3. Delete these folders from your system (some of these folders may not exist)

  • C:\Program Files\X1
  • C:\Program Files\Stellant
  • C:\x1supportfiles
  • C:\Documents and Settings\<username>\Local Settings\Application Data\Findwell
  • C:\Documents and Settings\<username>\Local Settings\Application Data\X1 Desktop Search
  • C:\Documents and Settings\<username>\Local Settings\Temp\X1
  • (**If you do not see the Local Settings folder, then from Windows Explorer, click on Tools > Folder Options > View and make sure that "Show hidden files and folders" is selected**)


4. Download and run the following ZIP file to remove the X1 registry keys from your system: http://www.x1.com/cs/x1_killreg.zip


5. Download X1 by logging into your X1 support portal, http://www.x1.com/support/portal/, account and clicking on the appropriate "Upgrade" link  

    located in the lower, left-hand corner.


6. (For paid/registered users) After installing X1, you will want to register the product to turn off the trial mode if you did not already do so using  

    the installation wizard. To enter the registration code, open X1 and go to Help > Register ProductEnter your code and click  

    "Register".

 


Please note: You must have admin rights on your computer to register X1.

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