How do I load X1 on my new computer?

To download your version of X1 onto your new computer, please log into your support portal here



If you forget your password, please click here:, and you will receive an email containing your password.                                                                                                                                                    

Please note: Your password will be sent to the email address we have on file


Once logged in, please follow the steps below:

1. Select the 'Your Products' tab 

2. On the left is a list 'Available Upgrades'. If you are unsure what version of X1 you were running, please note your purchase date, and check the Release Notes archive to check for your version number:
3. Download your version of X1 Professional Client


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