If you're using Internet Explorer, and you are able to download a partial file or you are unable to download at all, there are several possibilities:
You may have missed the popup bar appearing toward the top of your window. If it's there you'll need to click the popup bar and select "download file".
Otherwise, you may need to add X1.com to your "Trusted Sites" within Internet Explorer:
1. Select the Gear in the upper right-hand corner, Choose "Internet Options"
2. Navigate to the Security tab, and select "Trust Sites"
3. Click the "Sites" button, make sure our website, https://www.x1.com, the shopping cart, https://www.store.x1.com, or the trial download site, https://www.x1.com/forms/try-thank-you, are added as "Trusted Sites" so your browser can accept the download.
Please Note: If neither of these solutions seems to help, you may want to check your antivirus, antispyware or firewall settings which may be blocking access to your download.