Troubleshooting a Failed Installation

If presented with the following dialogue, installation of Search 8 via X1SearchSetup.exe has failed for an unknown reason.

install_error.png

There are a number of different reasons that this might be the case: 

Administrative Rights

If the user on the machine does not have sufficient privileges to install programs on the machine, the attempt to install will fail. This is the best place to start troubleshooting. 

To ensure you have administrative privileges on your computer:

  • Go to the Start menu.
  • Select Settings, then Control Panel (depending on which version of Windows you have.)
  • Open User Accounts.
  • Verify that the currently logged-in user has "Administrator" 
  • If Administrator is displayed in the Group column or for your user name, it means  the currently logged in user has administrative privileges.
     

If you don't have administrator access, ask your network administrator to give you administrator privileges, or ask your network administrator to log in to your system as an administrator to install X1 Search 8. 

Too Many Files in the Temp Directory

If the there are too many temp files in the temp directory, the attempt to install will fail. Clearing the temp directory is a very simple solution to this issue.

To clear the temp file directory:

  • Press the Windows Button + R to open the "Run" dialog box.
  • Enter this text: %temp% (this is a shortcut to C:\Users\[User]\AppData\Local\Temp)
  • Click "OK." This will open up a your temp folder.
  • Press Ctrl + A to select all items present in the temp directory.
  • Press the "Delete" key on your keyboard and click "Yes" to confirm.
  • After all temporary files have been deleted, retry the installation.

Installation Via .MSI (Microsoft Installer) Package

An uncommon cause of installation failures is interference with X1SearchSetup.exe's download of the .MSI file. This can be worked around via downloading and installing via the MSI directly.

To download and install via MSI:

 

Continued Failures

If the installation continues to fail, a support ticket will be necessary to diagnose the issue and attempt a resolution.

 

Steps to submitting a support ticket to diagnose install failures:

  • To expedite the diagnosis of your support ticket, attach the most recent install logs.
    • Press the Windows Button + R to open the "Run" dialog box.
    • Enter this text: %temp% (this is a shortcut to C:\Users\[User]\AppData\Local\Temp)
    • Click "OK." This will open up a your temp folder.
    • The setup logs are named as such:
      • X1SearchSetup.log
      • X1Setup.log
      • x1search_install##########.log  (akin to x1search_install635833909506379069.log)
      • MSI@@@@@.LOG (where @= a string of numbers and letters)
    • Collect those logs into a .zip file and attach it to the support case or email.
  • Submit a support case via the instructions available here.

 

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